REFUND POLICY
Refund Policy
Returns
Our policy lasts 5 days from delivery. If 5 days have gone by since your item has been delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Scratches, signs of new wear and tear, anything not present before being sent out. We photograph every piece in detail before shipping.
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
collectingseconds@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at collectingseconds@gmail.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Do not ship your item ground or standard shipping. Do not ship the item back without first contacting and receiving a response from collectingseconds@gmail.com. Once you have received confirmation and instructions about return shipping, we will provide you with a return address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you do not use our pre-printed shipping label for returns, you accept the liability if the package does not arrive safely. We strongly encourage you to use our printed labels, but if you don not, we strongly encourage you to contact us before shipping and use a trackable shipping service.